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Returns Products still in unopened original package will be accepted within 14 days of purchase will be accepted and we will arrange your return and give you a full refund minus freight costs. Feedback appreciated!
To complete your return, we require a receipt or proof of purchase and for you to be available for the scheduled pick up time.
Refunds You will receive a refund after the product has been received by one of our warehouses. The refund will be placed on the card/account from which you originally purchased the product. If you purchased via interest free finance, extra charges may apply by the supplier.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be made aware of your return.
BY USING YOUR DASH PERSONAL ELECTRIC VEHICLE PRODUCT YOU AGREE TO THIS LIMITED WARRANTY. PLEASE READ THIS LIMITED WARRANTY CAREFULLY. IF YOU DO NOT ACCEPT THE TERMS OF THIS LIMITED WARRANTY, DO NOT USE YOUR FREED PRODUCT. RETURN IT UNUSED TO YOUR RETAILER FOR A REFUND.
To benefit from the limited warranty, the customer is advised to read Dash Warranty terms together with the “important” and “care and maintenance” sections provided in the user manual. This limited warranty applies to the extent permitted by Australian law and unless restricted or prohibited by law.
Limited Warranty Details
Dash warrants that Dash products (“Products” or “Product”), purchased in Australia and distributed by Dash, are free from defects in material and workmanship, according to the following terms and conditions:This Limited Warranty extends to the original purchaser of the Product warranted under this warranty and to each transferee of the Product during the first 12 months beginning on the date of purchase of the product as stated below (“Warranty Period”).
This Limited Warranty covers the Product and each of its following component parts (“Components”) only: a. Hub motor; b. Battery packs (except if battery was short circuited or seals of the battery enclosure or cells were broken or were tempered or the battery was used in equipment other than its intended use); c. Controller; d. Throttle and battery indicator unit; e. Charger unit; and f. All other electrical wiring and components.During the Warranty Period, Dash or its authorised service centres will repair or replace, at Dash’s option and without costs to the customer, any defective Components with new or factory rebuilt replacement items, and return the Products to the customer in working condition, provided that the terms and conditions of this Limited Warranty are met. All defective Products or Components that have been replaced shall become the properties of Dash.Products and/or Components that have been repaired or replaced pursuant to the paragraph above will be covered by this Limited Warranty for the balance of the Warranty Period.This Limited Warranty will only be effective when presented together, to either Dash or its authorised centres, with proof of date and place of purchase of Products such as the purchase receipt.
What this Limited Warranty does not cover:
Products used for commercial purpose(s) including but not limited to leasing/hiring, use in competitions etc.Any logistical costs of returning the Product to Dash or its authorised service centres for servicing or the cost of returning the Product to the customer after servicing.Defects or damages resulting from use of the Product(s) other than its normal and customary manner as stated in the user manuals accompanying the Products.Defects or damages from improper storage, exposure to moisture or dampness, modifications, connections, repairs (except as carried out by Dash or its authorised centres), misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of Dash, including damage caused by dropping, blown fuses, spills of food or liquid.Defects or malfunctions of the product not notified by customer during the Warranty Period.Products which have had their serial numbers removed or tampered with.This Limited Warranty is in lieu of all other warranties, express or implied either in fact or by operations of law, statutory or otherwise, including, but not limited to any implied warranty of marketability or fitness for a particular use.
How to request service under this Limited Warranty:
To obtain performance of Dash to repair and/or replace the Product or its Components under this Limited Warranty, the customer must, during the Warranty Period:Bring this Limited Warranty, proof of purchase and the Product to Dash.Provide Dash with a written description of the problem.The average repair time is 5 to 14 days, including shipping time to and from our service centre. This warranty does not cover the shipping costs associated with the transportation of the Product to and from our service centre, and a fee will be charged for return shipping or pick-up and delivery service.The repair time will be notified after submission of the request.
I have fully read and understood the aforementioned terms and conditions. Dash has explained clearly to me the safe operation of the product and the potential risks involved.